Many years ago, when I worked as a manager at a major corporation, I received
a call from a headhunter about a magnificent job opening. It sounded like the
perfect job for me. So, I went and was interviewed by the vice-president I would
report to, if hired. He told me I was one of two finalists for the position. A
week later, I got on an elevator with a person who looked totally elated. I
asked her why she felt so jubilant. She proudly told me she was offered a
fantastic job. She described the job to me. Lo-and-behold, she got the job I
applied for! Of the two finalists, she was the other candidate - and she got the
job!!
The next day, I called the vice-president who interviewed me. I asked if we
could meet to discuss why he did not offer me the job. He agreed. When we met,
he told me the only reason he did not hire me was because of one thing I said in
the interview that he did not like. He told me what it was.
I felt horrified. The vice-president grossly misinterpreted what I meant! So,
I did not get offered the job because he misinterpreted one comment I made.
I told him how he misinterpreted that one remark. It was useless. We argued
for two hours. It was quite unpleasant. I am sure that was the last time that
executive told any applicant why he or she did not receive a job offer.
Valuable Lesson
When you reject a job applicant - and the applicant asks you why - remember
to do only the following: 1. Act politely vague about why you rejected the
applicant 2. Just say "No!!!"
Act Politely Vague If an applicant asks you why you did not hire him or her,
say something politely vague. Examples: "As you can imagine, we had a number of
applicants for this job. We will keep your application on file. Thanks for
applying." "We had to choose among a number of applicants. Thanks for applying.
We'll keep your application on file."
If the applicant asks (or begs) you for "feedback" or advice to become a
better applicant in the future, BEWARE!! Such requests are disguised ways to
squeeze out of you the reasons you rejected the person. Despite your humanistic
urge to help the applicant "grow" or "develop skills," never tell the applicant
reasons for the rejection. If you tell the applicant the real reasons, you most
likely will get yourself into an uncomfortable disagreement. The applicant will
take great glee in trying to find fault with your reasons for rejection.
Just Say "No!!" Many companies use my firm's Abilities & Behavior
Forecaster™ pre-employment tests. The company tests an applicant using the
Forecaster™ test, and then gets computerized scores to quickly compare the
applicant to productive employees who work in the particular job. Often,
managers ask me, "Dr. Mercer, can I show the applicant his of her Forecaster™
Test scores?"
I answer as follows: "Would you show the applicant the notes you took when
you interviewed him or her?" The manager always responds, "Of course not!"
Then, I ask, "Would you show the applicant the notes you took when you called
the applicant's references?" Again, the manager answers, "Of course not!!"
I then explain to the manager to treat the test scores the same way the
manager treats the interview notes or reference check notes: Do not show any
hiring materials to the applicant.
Take This Quiz
Answer these questions to assess your skill at rejecting an applicant - and
staying out of hot water with applicants you reject. 1. Should you tell the
applicant why you did not hire him/her? Yes / No
2. Should you show the applicant materials you have about him/her, such as a.
Test scores? Yes / No
b. Notes you took while interviewing applicant? Yes / No
c. Notes you took during reference checks? Yes / No
d. Applicant rating sheet? Yes / No
3. Should you tell the applicant details of discussions you and other
managers had about him/her? Yes / No
4. If an applicant asks for "feedback" or "advice" about how to do better in
future job interviews, which answer is best - for you and your company?
a. "We rejected you because you have quirks, your work experience is
unimpressive, you lack certain skills, and your communications skills need
improvement."
b. "As you can imagine, we had a number of applicants for this job. Thank you
for applying. We will keep your application on file."
Answers: = For Questions 1, 2 and 3, all answers are "No." For Question 4,
the answer is "b."
Remember - Or You Pay the Price
When hiring, your goal is to hire productive employees. Your goal is not to
(1) get into a heated discussion with a rejected applicant nor (2) help a
rejected applicant "develop skills" and improve. So, remember two rules when you
reject an applicant: Be politely vague Just say "No!!!!"
© Copyright 2005 Michael Mercer, Ph.D.
About the Author
Michael
Mercer, Ph.D., is a consultant, speaker, & founder of The Mercer Group, Inc.
in Barrington, Illinois. Dr. Mercer's "Abilities & Behavior Forecaster™"
pre-employment tests are used by companies across North America. Dr. Mercer
authored "Hire the Best -- & Avoid the Rest™" & also "Absolutely
Fabulous Organizational Change™". You can contact (1) subscribe for free to his
management e-newsletter at www.DrMercer.com
